Please choose between a Cleaning Only or Chain repair.
Chain replacement repair includes a cleaning upgrade. Upgraded chain lengths will be extra.
Cleanings include a zip-lock bag with anti-tarnishing tab for storage.
For polishing cloth, see upgrades and addon's section.
For previous VBC customers only. Contact us if other repairs are needed.
**Please note: you are responsible for shipping the necklace back to us.
You may choose to ship within a sealed envelope. If so, please be sure that all corners and openings are sealed with packaging tape and that you mark "DO NOT MACHINE" on the envelope to insure it arrives undamaged. We will not be held responsible for lost or damaged shipments.
USPS does offer priority shipping with a tracking number and insurance at a flat rate cost. (Recommended)
Vintage Branding Co.
9441 E Windsor Road
Selma, IN 47383
Shipping & Policies:
Most orders will be created and shipped within 3-5 days of purchase. We use USPS 2 day priority shipping to ensure that you receive your highly anticipated order in a timely manner. Please note that 2 day priority is only an estimation, and can take up to a week for delivery depending on your location. Need it faster? We have an express shipping upgrade to get it to you next day! As always, feel free to contact us with any questions regarding our shipping policy. Please double check your shipping address, as we cannot be held responsible for orders shipped to the wrong address that was previously given. All orders are neatly packaged and shipped with care.
Vintage Branding Company is dedicated to helping you create custom unique gifts. Take pride in knowing that each piece is a quality hand-crafted treasure, made in our own shop.
Shipping from United States
5-7 business days
Estimated shipping times
- United States : 2 - 3 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
I gladly accept cancellations
Request a cancellation within: 2 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Frequently Asked Questions
How do I send my image to be used for my order?
Please use the "ASK A QUESTION" or "Contact US" link to attach photos and handwritten images. We will then link these images to your order after purchase.
When purchasing, please be sure to leave details, in the notes section at checkout, as to the exact wording for your engraving. This helps to insure that your order will be marked just as requested.
Please double check your notes BEFORE purchase! We will not be held responsible for last minute changes that may have not gotten passed on to the programmer in time.
How can I ensure that my product will look like I want it to?
Please be very specific in the NOTES section at checkout as to how you want it to read/look. You can always attach a photo of your requested layout. Proofs are available for purchase, as this does slow down our production time. Up to 2 revisions are included with a proof purchase. Orders over $175 will include a free proof.
Please double check your notes BEFORE purchase! We will not be held responsible for last minute changes that may have not gotten passed on to the programmer in time. If you have made a mistake on your purchase notes, we will ask you to cancel your order and REPURCHASE so that there is no confusion with your order. Please note that it may take up to a week for refunds to reflect back to your account (Etsy policies).
Custom and personalized orders
Any one of our items can be customized to your requests. We have done our best to create these options in our engraving selections on each product. Some graphics or requests may be subject to an additional charge. Custom orders are priced by the production time it takes to create. Please contact us through the "ASK A QUESTION" link for more info and details.
**Although your product is made just for you, to broaden our product options we reserve the right to use any photo or desgin given to us. If you prefer for us not to use your photos on our site- just let us know and we will take every precaution to keep your images private. Thanks!
Gift wrapping and packaging
All of our products are neatly packaged within an envelope, ready to gift. If you are sending this as a gift, please let us know so that we do not include pricing on the invoice. Please refer to our ADD ON's and UPGRADES section for alternative gift wrap options. Wholesale purchases will be packaged within clear bags.
Digital proofs are available for purchase. This includes up to two revisions of which you will receive in 24-48 hrs after purchase. Once approved by you, we will start the engraving process.
Why do we charge?
This is where our artistic design comes in. We try to give many examples as to what we have previously created in our shop. We also have many reviews that you can read over to feel more comfortable with your purchase. Our products are priced based on how much programming time one may take. Proofs require additional set ups and design techniques.
This also helps us to be able to get everyone's order out more quickly, so you are not waiting weeks to receive your items.
If specific with your requests, we will create as requested.
Do you offer discounts or sales?
Occasionally we will offer store wide and individual product sales. Feel free to follow us on Facebook and Instagram to get first looks into these sales and upcoming new products. If you are purchasing more than one product with the same engraving, we do offer a small discount. Just ask before purchasing, we'll send you a coupon code! All returning customers will receive a 15% off coupon on their next purchase- please refer to your invoice within packaging for details.
I am unsure of which engraving option to choose?
If using your own handwritten image, please select one of the HW selections. This option does require more work and programming time, as reflected by the price difference. If you would rather choose a font from our font selections, please select a font/text engraving selection. Prices are also dependent on front and or back engravings since this requires additional set up and programming times. Etsy gives us a small character count for this section, we have tried to make these options as clear as possible. If you are unclear about which to choose from, please message us and we will be happy to let you know.
What can I expect as far as quality?
With 19+ years of engraving experience, we take pride in in knowing that each piece leaves our shop with flawless design. Our metals are cut, buffed and polished to ensure a clean finish. Each product goes through three quality inspections to make sure that your piece is just as requested.
We strive for perfection- we want you to be excited about your custom order and just as excited to gift it! Please message us, before purchasing, to clear up any concerns or misconceptions.
Concerning precious metals: tarnishing is normal- please follow proper procedures for keeping/storing your jewelry. We will not be held responsible for tarnished jewelry days and or weeks after receiving. For tips on how to care and clean, visit our Facebook page.
What do I do if my purchase is not what I ordered?
Although we strive for perfection, mistakes occasionally do happen- as we are human. If you are not happy with your finished product, please let us know. We will take every opportunity to make things right- within reason -we DO NOT offer refunds or exchanges, as there is nothing we can do with your product once customized.
If we are at fault for a mistake, we may ask that you return the product in a sealed envelope to see if repairs or corrections can be made. Once the product has been received, we will send the corrected product back to you within 1-2 days priority mail.
To best ensure that any misconceptions are taken care of in advance, please message us with any questions or concerns before placing your order
When can I expect to receive my order?
Please visit our shop Announcement page where you will find updates to production times. Most orders will be shipped within a week or less of purchase. Although this may change during holidays, or for large custom orders.
All orders are shipped USPS 2-3 day priority. Tracking and insurance included.
Expedited shipping is available at additional cost. This only ensures next day shipping- and does not move up production time.
We offer a RUSH MY ORDER upgrade to move your order to the front of the line.
Need it now? By purchasing the RUSH and EXPRESS shipping upgrade, you will receive your order within 1-2 days
Please double check shipping addresses before you purchase. A redelivery fee is requested to reship your package 📦